KnockGenius · Support
Help for the field.
Get help with mobile access, assigned territories, offline outcomes, notifications, and privacy requests.
Contact support
Include the work email on your account, your device platform, and a short description of what happened. Do not send sign-in codes, passwords, homeowner contact details, or screenshots containing private field data.
Email hello@knockgenius.comSign-in and account access
The mobile app is for existing KnockGenius accounts. Sign in with the work email connected to your account and enter the code sent to that address. If your email is not recognized or no territory is assigned, contact your team lead or KnockGenius support.
Offline outcomes and sync
KnockGenius stores assigned field data and queued outcomes in an encrypted local database. If an outcome is waiting to sync, reconnect and leave the app installed until it confirms the upload. The Outcomes screen lets you retry a failed item or discard it after confirmation.
Location and notifications
Foreground location is optional and is used only when you choose Nearest to sort assigned doors on the device. Notifications are optional and can be changed in system settings without removing knock-list or outcome access.
Privacy and account deletion
You can request access, correction, or deletion of account-linked data through the privacy policy. Deleting the app does not delete the server account, and an active website subscription must be cancelled separately.
Read the privacy and deletion policyField conduct and data
KnockGenius is a sales-intelligence service for solar professionals. Review the compliance guide before using public-record intelligence in the field.